Privacy Policy

1. INTRODUCTION
At stinotice.com and in the STI notice app, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use the stinotice.com website and the STI notice mobile application, in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable Spanish regulations.

2. DATA CONTROLLER
Controller: SOLUCIONEC
Address: Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (Las Palmas – Spain)
Email: info@stinotice.com

3. DATA WE COLLECT
The types of personal data that may be processed on stinotice.com and in the STI notice app are:
- Identification and contact details: email address and, where applicable, other data you voluntarily provide when contacting us (for example, name or phone number in contact or support forms).
- Account and service usage data: account identifiers, number of available/sent notifications, language, basic app settings and, where applicable, information necessary for managing payments for notification packages (through the payment platforms you use).
- Technical and browsing data: IP address, device identifiers, operating system, browser type, access dates and times, pages visited and actions taken on the website or app, obtained through cookies and similar technologies.
- Analytics and measurement data: aggregated information about the use of the website and the app (pages viewed, events, performance, errors) through analytics tools such as Google Analytics 4 or other equivalent solutions.
- Advertising data: information on ad impressions and clicks and, where applicable, conversions associated with advertising campaigns.
Under no circumstances do we use the specific texts of your notifications or turn them into commercial profiles; the information necessary to send a notification is used exclusively to provide that service and is retained for the minimum time necessary to do so.

4. PURPOSES OF PROCESSING
We use your personal data for the following purposes:
- Provision of the STI notice service: managing your account, processing the notifications you send to your contacts and ensuring the proper functioning of the app and the website.
- Customer service and support: responding to queries, incidents or requests you send us through contact forms or support channels.
- Administrative and payment management: managing the purchase of notification packages or other paid services that may be offered in the app or on the website, as well as associated invoicing and accounting.
- Service improvement and usage analysis: analysing in aggregate form how the website and app are used in order to improve user experience, technical stability and features.
- Security management and abuse prevention: preventing fraudulent or abusive uses of the service (for example, mass sending of false notifications) and ensuring the security of the platform and its users.
- Compliance with legal obligations: responding to requests from competent authorities and complying with tax, accounting or data protection obligations.

5. LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal bases:
- Performance of a contract: when processing is necessary to provide you with the STI notice service (account management, sending notifications, payment management).
- Consent: when you expressly accept the installation of non‑technical cookies or the sending of commercial communications, where applicable. You can withdraw your consent at any time.
- Legitimate interest: to improve our services, prevent abuse and fraud, and maintain the security of the website and the app, always balancing these interests against your rights and freedoms.
- Compliance with legal obligations: when processing is necessary to comply with a legal obligation applicable to SOLUCIONEC (for example, tax or data protection regulations).

6. USER RIGHTS
You may exercise the following rights in relation to your personal data at any time:
- Right of access to your data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (right to be forgotten) when the data are no longer necessary or when you withdraw your consent.
- Right to object to and/or restrict processing in certain circumstances.
- Right to data portability, where legally applicable.
- Right to withdraw the consent given, without affecting the lawfulness of processing based on consent prior to its withdrawal.
To exercise these rights, you can contact us at info@stinotice.com, indicating "Data protection – STI notice" in the subject line and including a copy of a document proving your identity. If you believe that your rights have not been properly upheld, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. DISCLOSURE AND PROCESSORS
We do not sell your personal data to third parties. Data will only be disclosed when necessary to:
- Comply with a legal obligation or a request from a competent authority.
- Provide the service through suppliers acting as data processors, such as:
- Providers of technological infrastructure and hosting.
- Email or SMS delivery platforms used for notifications.
- Analytics service providers (for example, Google Analytics).
- Payment gateways or platforms for managing in‑app or website purchases.
In all such cases, a contract will be in place ensuring that these providers only process the data following our instructions and with appropriate security measures.

8. DATA SECURITY
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure, taking into account the state of the art, the nature of the data processed and the risks to which they are exposed.

9. DATA RETENTION PERIODS
We retain your personal data for only as long as is strictly necessary to fulfil the purposes described:
- Account and billing data: for as long as your account remains active and, thereafter, for the periods required by tax and accounting regulations.
- Data linked to notifications: for the time necessary for their sending and management and, where applicable, for a maximum period defined in our internal configuration (for example, 90 days), after which they will be deleted or anonymised.
- Browsing and analytics data: for the periods set out in our Cookie Policy or by the analytics tools themselves, in aggregated form whenever possible.
Once the retention periods have elapsed, the data will be securely deleted or anonymised so that they can no longer be associated with identified or identifiable individuals.

10. CHANGES TO THIS POLICY
We may update this Privacy Policy to adapt it to legal or technical changes or to changes in the provision of the service. We will publish the updated version on stinotice.com and indicate the date of the last modification. You are advised to review this policy periodically.

Last update: 07/01/2026