Legal notice and Terms of use
Set out below are the conditions of access to, use of and contracting through the website and the mobile application, for the purposes of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI) and Royal Legislative Decree 1/2007, the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU).
Operator: SOLUCIONEC
Represented by: David Rodríguez Sánchez
Spanish tax ID (NIF): 45774319H
Address: Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (Las Palmas – Spain)
Contact email: info@stinotice.com
Service: the website stinotice.com and the mobile application STI notice
1. PURPOSE OF THE SERVICE
Through stinotice.com and the STI notice app we offer a service that allows a user to send a sexual partner an anonymous notification informing them of a possible exposure to a Sexually Transmitted Infection or Disease (STI/STD), together with informational content about sexual health.
The service is not a healthcare service or a medical device, it is not provided or supervised by a medical professional, it does not make diagnoses and it is in no case a substitute for medical consultation or for the partner notification channels run by public health authorities. The informational content is provided for general information only.
The service is intended exclusively for people aged 18 or over. By using it, the USER declares and warrants that they are at least 18 years old.
2. CONDITIONS OF ACCESS AND USE
Accessing and using the website and the app implies full acceptance of these Terms of Use and of the other legal policies published (Legal Notice, Privacy Policy and Cookie Policy).
SOLUCIONEC may modify the presentation, configuration and content of the service, as well as these Terms, at any time. Where the modification affects essential conditions of a paid service already contracted, the USER will be informed in advance.
2.1 PROHIBITED USES
The USER undertakes to use the service in accordance with the law, with these Terms and in good faith. The following are expressly prohibited:
- Sending a notification to a person with whom no actual sexual contact has taken place.
- Sending false notifications, or notifications intended to mock, take revenge on, coerce, harass, intimidate or harm.
- Using the service as an instrument in a context of gender-based violence, domestic violence, workplace harassment or bullying.
- Entering a phone number or email address that does not belong to the person intended to be notified, or doing so without taking minimum care to check that it is correct.
- Making bulk, automated or repeated sends to the same person.
- Distributing content contrary to fundamental rights, to applicable law or to public order.
- Infringing the intellectual or industrial property rights of third parties.
- Introducing viruses or malicious code, or attempting to access restricted areas, other people's accounts or SOLUCIONEC's systems by illegitimate means.
- Reproducing, copying, distributing or publicly communicating the content of the service without the rights holder's authorisation.
2.2 CONSEQUENCES OF IMPROPER USE
Using the service in any of the prohibited ways may constitute an administrative infringement or a criminal offence, including offences relating to the disclosure of private information, defamation, threats, coercion or harassment, and may give rise to civil liability towards the person affected.
The USER is liable to SOLUCIONEC and to third parties for any loss or damage arising from use of the service contrary to these Terms and will hold SOLUCIONEC harmless against claims arising from such use, without this affecting the responsibilities that fall on SOLUCIONEC in its capacity as data controller.
Where a report is well founded, SOLUCIONEC may suspend or cancel the account without prior notice, will retain the associated technical records for the period set out in the Privacy Policy and will make them available to any judicial or police authority that lawfully requests them.
2.3 INTELLECTUAL AND INDUSTRIAL PROPERTY
Access to the service does not involve any transfer of rights over trade marks, trade names, logos, texts, images, videos, software or other protected content, which belong to SOLUCIONEC or to their lawful owners. Their modification, copying, reuse, exploitation, reproduction or public communication without express written authorisation is prohibited.
2.4 AVAILABILITY AND EXCLUSION OF LIABILITY
SOLUCIONEC does not guarantee permanent availability and continuity of the service or the effective delivery of notifications, which depends on third-party telecommunications operators and email providers. Where reasonably possible, notice will be given of planned interruptions.
Liability is excluded for loss or damage arising from interruption of the service, from the transmission of harmful elements caused by third parties, from the content of the notifications that USERS send, and from the loss of data stored on the USER's own devices.
Nothing in these Terms limits or excludes liabilities that cannot be excluded under applicable law, in particular towards consumers. If you are a consumer in the United Kingdom, nothing in these Terms affects your rights under the Consumer Rights Act 2015. If you are a consumer in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms excludes, restricts or modifies those guarantees.
3. CONTRACTING CONDITIONS
3.1 Subject matter and price
The USER may purchase notification packs. The applicable price, inclusive of taxes, is displayed before the purchase is confirmed and may vary.
3.2 Purchase and payment process
Purchases are made through the Stripe or Google Pay payment gateway. Before the order is confirmed, a summary is displayed showing the product, the total price and taxes. Once payment is complete, the USER receives confirmation and the notifications are credited to their account immediately.
3.3 Right of withdrawal
As a consumer in the European Union or the United Kingdom you have 14 calendar days to withdraw from the contract without giving any reason, under Article 102 TRLGDCU and, in the United Kingdom, under the Consumer Contracts Regulations 2013. If you are a consumer elsewhere, this statutory right may not apply to you, but the refund policy described below applies to every purchaser regardless of location.
Because this is digital content supplied immediately, the right of withdrawal is lost once performance has begun with your prior express consent and with your acknowledgement that you thereby lose that right (Article 103.m TRLGDCU).
If you have purchased a pack and have not used any notification, you may withdraw within the period by writing to info@stinotice.com and we will refund the full amount by the same payment method within a maximum of 14 days. Independently of any statutory right, we will refund unused notification packs requested within 14 days of purchase, and we will consider any other refund request on its merits.
3.4 Complaints
You may address any complaint to info@stinotice.com, which will be answered within a maximum of one month. If you are a consumer in the European Union and we cannot resolve your complaint, you may also turn to the alternative dispute resolution body competent in your country of residence, and to your national consumer authority. The official complaint forms provided for under Spanish consumer legislation are also available, and you may turn to the competent consumer authorities and, where applicable, to the consumer arbitration system.
4. CHANNEL FOR THE PERSON WHO RECEIVES A NOTIFICATION
If you have received a notification from STI notice and believe it is false, that it amounts to harassment or that it forms part of a situation of violence, you can tell us at info@stinotice.com. This channel is also the point of contact for communications under Regulation (EU) 2022/2065 on Digital Services.
The link included in the notification allows you to view it for 30 days; after that period it stops working and the associated data is deleted. To stop receiving notifications immediately and free of charge you can use stinotice.com/unsubscribe. Information about how your data is processed is in section 7 of the Privacy Policy.
5. THIRD-PARTY ADVERTISING
The service is partly financed by third-party advertising, which is displayed on the informational pages and on certain screens of the app. The adverts are selected by the advertising providers listed in the Privacy Policy and their content is not under SOLUCIONEC's editorial control. You can manage your advertising consent from the Cookie Policy.
6. COOKIES
SOLUCIONEC uses its own and third-party cookies on stinotice.com. You can accept or reject them from the consent panel and change your choice at any time. Further information is available in the Cookie Policy.
6 bis. CONSUMER HEALTH DATA
If you are a resident of Washington State, Nevada or another US state with a consumer health data law, our Consumer Health Data Privacy Policy sets out how we collect, use, share and delete consumer health data, and how to exercise your rights over it.
7. DATA PROTECTION
Personal data processed through stinotice.com and the STI notice app is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), and, where they apply, with the UK GDPR, United States state privacy and consumer health data laws, and the Australian Privacy Act 1988. All information about purposes, legal bases, retention periods, recipients and rights, both for the person who sends a notification and for the person who receives it, is in the Privacy Policy.
8. GOVERNING LAW AND JURISDICTION
These Terms are governed by Spanish law. Where the USER is a consumer, the courts of their place of residence shall have jurisdiction in accordance with consumer protection legislation, and the mandatory consumer protection rules of their country of habitual residence shall apply to them. In all other cases, the parties submit to the courts of Las Palmas de Gran Canaria.
9. WAIVER
The fact that SOLUCIONEC does not exercise any of its rights under these Terms at a given moment shall not be construed as a waiver of those rights, unless acknowledged and agreed in writing.
Last updated: 29/08/2026